Refund policy

Within 3 business days after receiving the order, exchanges and refunds are processed, but only in the following circumstances:

• The wrong item was delivered.
• You received a damaged product.

Please note

• In these situations, we cover the full cost of product replacement.
• In the event of a replacement, the old product must be received in order to acquire the new one.
• Products that have been opened or used cannot be returned or exchanged.

How to request a refund or a replacement

When submitting a return or replacement request, please include the following information in an email or a message to our official social media accounts.

Information that must be included

• Name, phone number, and order number.
• The details of your request, including the reason for the return or replacement.
• A clear image of the item that was received.