FAQs

Frequently Asked Questions

Do you deliver across Egypt?

Yes. We deliver nationwide across Egypt, usually within 3–5 business days, with cash on delivery available.

Can I exchange or return an item?

Exchanges and refunds are processed within 3 business days of receiving your order, but only if the wrong item was delivered or the product arrived damaged. In these cases we cover the full cost of the replacement, and the original product must be returned before the replacement is sent. Please note that opened or used products cannot be exchanged or returned. To request an exchange, email rodopiscosmetics@gmail.com or message our official social media accounts with your name, phone number, order number, the reason, and a clear photo of the item you received.

How can I pay?

Cash on delivery is available across Egypt, plus secure card payment at checkout.

How do I contact you?

Message us anytime on Instagram or Facebook, or email rodopiscosmetics@gmail.com. We are always happy to help.